Wish Wholesale Returns & Refund Policy

Thank you for shopping with Wish Wholesale. We strive to provide a fair and transparent return process. Please review our policy below:

1. Return Window

• You have 30 days from the delivery date to request a return or refund.

2. Seller’s Responsibility (Defects or Errors) Full refunds or replacements are available for the following issues:

• Incorrect Items: Items that do not match the specifications of your order (e.g., wrong size, wrong color, or different model).

• Major Defects/Damage: Items that are defective or damaged during transit.

• Non-Delivery: Items not received within 30 days of the shipment date.

Required Evidence: For incorrect, defective or damaged items, please send us photos of the product and the shipping label, and a description of the specific reason for the return through our Customer Support Chat.

3. Change-of-Mind Returns

• Return Fee: A flat fee of $15 (Restocking & Shipping fee) will be deducted from your total refund for change-of-mind returns.

• Item Condition: Items must be in their original, unused condition with all tags and packaging intact.

4. Non-Returnable Items Due to hygiene, safety, and the nature of certain products, we cannot accept returns on the following categories of items. This includes, but is not limited to:

• Cosmetics & Skincare: Products such as lipsticks, foundations, creams, and makeup tools cannot be returned if the seal is broken, the packaging has been opened, or the product has been used.

• Food & Beverages: Snacks, supplements, and other consumables are non-refundable once delivered (unless expired, tampered with, or incorrect).

• Intimate Apparel: Items including underwear, lingerie, shapewear, and swimwear are non-returnable if the packaging has been opened or the item has been worn.

• Health & Personal Care: Items such as thermometers, massagers, pregnancy tests, hair removal tools, toothbrushes, and razors are non-refundable if the packaging has been opened.

• Sexual Wellness Products: All items in this category are strictly non-returnable due to health and safety regulations.

5. Order Cancellations

• Cancellations are accepted within 3 days of purchase but must occur before the order is fulfilled/shipped.

• Once the fulfillment process has started, the order cannot be canceled and must follow our standard return process (including any Return Fees).

6. Refund Process

• Refunds will be processed once the returned item has been inspected and approved at our warehouse.  

• If the item is returned in a condition that is not ‘like new’ or is missing original parts/accessories, Wish Wholesale reserves the right to issue only a partial refund.  

• Approved refunds will be credited back to your original payment method. Please allow 5-10 business days for the amount to be reflected in your account.  

• We reserve the right to decline a return if it does not meet the conditions stated in this policy.

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How to Initiate a Return: To start a return, please click the Chat icon on our website to connect with our Customer Support team.

Note: Returns sent without our prior authorization will not be accepted. Please ensure you receive our return approval, as outlined in this policy, before sending any item back.